Privacy Policy
1. Introduction
Welcome to Achnjiblik. We value your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and share your information when you use the Achnjiblik application and related services.
By using our services, you agree to the practices described in this policy.
2. Data Collection
We collect information that you provide directly to us and information generated through your use of the platform.
Personal Information
- First name and last name
- Email address
- Phone number
Profile Information
- Saved delivery addresses
- Account preferences
Location Data
- Real-time geolocation data used to track and complete deliveries
- Location information necessary for navigation and order fulfillment
Payment Information
Secure payment tokens provided by payment processors. We do not store full payment card numbers on our servers
Usage Data
- Device information
- App usage statistics
- Error and performance logs
3. Use of Data
We use your information to:
- Manage orders and deliveries
- Verify and maintain user accounts
- Provide customer support
- Improve application performance and user experience
- Monitor and protect the security of our platform
- Prevent fraud and unauthorized activity
- Send service-related notifications
- Send marketing communications only when you have provided consent
4. Data Sharing
We share data only when necessary to provide our services or comply with legal obligations.
Service Partners
We may share relevant information with restaurants, stores, and merchants involved in fulfilling orders.
Delivery Personnel
Information required to complete deliveries may be shared with couriers and delivery partners.
Payment Providers
Payment-related information is processed through secure third-party payment providers.
Legal Requirements
We may disclose information when required by law, regulation, legal process, or governmental request.
We do not sell users' personal information to third parties.
5. Data Retention
We retain personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Account Information
Account information, including name, email address, phone number, and saved addresses, is retained while your account remains active.
Order and Transaction Records
Order history and transaction records may be retained for up to 5 years to comply with accounting, tax, fraud prevention, and legal requirements.
Location Data
Real-time location data used for delivery tracking is retained only as long as necessary to complete deliveries and support operational requirements. Such data is generally retained for up to 30 days after delivery completion unless a longer retention period is required by law.
Payment Data
We do not store full payment card details. Payment information handled by payment providers is retained according to their own legal and regulatory obligations.
Account Deletion
If you request deletion of your account, we will delete or anonymize your personal data within 30 days, except where retention is required by applicable law, regulatory requirements, fraud prevention purposes, or dispute resolution.
6. Data Security
We implement appropriate technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
Despite our efforts, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.
7. Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your personal data
- Restrict or object to certain processing activities
- Withdraw consent for marketing communications
8. Contact
If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us: